AI & Automation
Route enquiries by your rules, prepare follow-up questions and pass context and the next task to your team. You keep approval of the replies.
Start personally with Christian. In a free initial conversation, we find a suitable first workflow for your business. Christian guides your introduction.
An example from everyday work
We would like to renew our website. Could you send us a quote?
The next person has to piece the context together again.
Agreed criteria route the enquiry to the website team.
The goal and timeline are missing. A relevant follow-up is ready as a draft.
The responsible person receives the enquiry, context and next step together.
A member of staff checks the draft and approves the reply.
An illustrative workflow, not a customer success story. We agree sources, access and handovers for your business; unclear cases go to a person.
What this building block can realistically change — and what does not appear automatically.
Repeated questions, copying data and manual handoffs occupy time that should go into judgement and customer work.
An AI without reliable knowledge, limits and escalation paths can answer quickly and still create the wrong outcome.
We define sources, permissions, fallbacks, logging and human handover before an agent is allowed to act.
Suitable routine steps become faster and more consistent while consequential decisions stay with a named person.
What you get
Answers approved questions, captures context and hands over when knowledge or permission ends.
Can capture and route defined call intents — availability and scope depend on the chosen infrastructure.
Classifies enquiries against agreed characteristics instead of guessing buying intent.
Schedules agreed messages and tasks with consent, stop rules and visible status.
Automates suitable repeatable steps while exceptions and consequential decisions remain visible.
From a bounded workflow to an integrated application — only where value and control fit together.
We use standard services, open interfaces or custom code according to the task and risk. Ownership, licences, data flows and handover are agreed before work starts.
Publicly verifiable work
Projects from exactly this area — live and publicly verifiable.
A personally guided introduction
Which customer enquiry or recurring task takes your team’s attention today? Discuss it directly with Christian. Together we choose a suitable first workflow and clarify the next steps.
We agree scope, data access, costs and acceptance criteria before implementation.
